Seeing your store through new eyes

If you think your store environment could use some help, let help you see it through the eyes of a critical customer.

Interior of independent fashion boutique. Photograph by Graham Soult
Interior of independent fashion boutique. Photograph by Graham Soult

We’ll visit your store, and give you honest but constructive and actionable feedback on all the factors that are important in creating a great retail experience – whether that’s first impressions, housekeeping, signage, product, merchandising or customer service.

Drawing from our own experience, we can then work with you to make any necessary improvements, ensuring that your customers get a great instore experience that makes them want to keep coming back.

If you’re looking to showcase your physical store online, we can also give you on-the-spot tips and training on how to take, edit and share great photographs that will grab the attention of your Instagram and social media fans.

And, like all our consultancy services, you only pay for as little or as much of our time as you need, at our hourly rate (£55).

Our project examples page highlights some of the ways in which we’ve helped retailers improve their stores before.

Website MOTs

If your store is online we can help you there too, by carrying out one of our popular website MOTs. From checking that everything works to making sure that your online store is conveying the right image for your brand, we can ensure that your customers have a seamless and enjoyable journey from arrival to checkout.

Get in touch

If you’d like to chat about how we might help you, just send us an email, or give us a call on (0191) 461 0361.